James here, Head of Merchant Success at Rivo!
We're looking for a Customer Success Team Lead to join us in creating world-class customer experiences for our merchants. This position is 100% remote. You'll have the freedom to work where you're the happiest and be a part of a team that cares about your success and well-being!
If this sounds like work you're keen to take on - awesome! Keep reading. If not - no worries, perhaps we'll cross paths in the future.
We're here to empower ecommerce stores to create their own revenue - without relying on BS paid advertising. We're a powerful marketing platform that allows stores to connect with their customers through loyalty, review and omni-channel marketing campaigns.
Big picture, you'll be working toward an overarching goal:
Working to ensure the customer experience at Rivo is nothing short of exceptional.
As a team lead, you'll be helping lead our customer success and support teams with a broad focus on running the day to day. You'll closely collaborate with other departments to continuously improve the merchant experience from initial onboarding to ongoing guidance and support. You'll also act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations internally and externally.
You utilize the Pareto principle (80/20)
You lead from the trenches and take customer success and support seriously
You’re a strong communicator with excellent written and spoken English skills.
The ideal candidate will be located in North America (pacific, central, or eastern timezones). If you feel like this role is right up your alley, then submit your application! Please include a link or an attachment of your portfolio in the application. We look forward to hearing from you!
We are in search of candidates located in North America (US or Canada) to align with the West Coast time zones.
Do you want to join our team as our new Customer Success Team Lead? Then we'd love to hear about you!