Who we are

Rivo helps DTC ecommerce brands build customer loyalty through our customer retention platform. Our core focus is helping brands running on Shopify and Shopify Plus, of which we serve over 132,000 globally.

We’re a team of ~30, scrappy, fast-acting, growth-minded people who like to GSD. Our team brings experience from Shopify, Airbrake, InVision, Github, Amazon & Shogun.

You can see our platform here →

We're an entirely remote team spread across 8 countries and 15 cities. This position is 100% remote. We are in search of candidates located in North America to align with the same time zones.

About the job

Day-to-day you’ll be doing product demos, managing the sales funnel, closing deals, and running the Rivo sales playbook.

What you’ll be doing

• Full-stack sales rep. You’re the first here, there is no ceiling right now.
• Everything across the sales funnel
• Outbound outreach, handling inbound, and running product demos.
• Conduct product demos to prospective customers and pitch Rivo's vision, solutions, and what sets us apart from other platforms in a clear and engaging way.
• Build your book of business and manage a sales funnel end to end. Starting from discovering potential leads to finalizing deals.
• Collaborate with customer success managers to handle upselling opportunities.
• Connect with possible Rivo customers, get to know their issues inside-out, and figure out if our solution would be a good match.
• Work together with the Customer Success team to pass the torch on closed deals to seamless onboarding processes
• Collaborate with customer success managers to handle upselling opportunities.
• Build and nurture relationships with decision-makers in both potential and existing customer accounts.
• Increase revenue through inbound opportunities and consider exploring outbound options in the future.

Who you are

• You f*cking love sales – sales is your bread and butter and you have a sincere passion for it.
• You’re open to learning – You're not afraid of new technology and challenges.
• You’re tech-savvy – You know SaaS inside and out
• You're empathetic – You care about people and solving their problems.
• You’re a manager of one - You don’t need to wait to be told what to do.
• You're a go-getter – You're ready for a challenge and you strike when the iron's hot! You seek out opportunities to step up and go above and beyond.
• You're enthusiastic and independent – You're enthusiastic about solving problems, helping others and you can do your work and be on top of things with little supervision.
• You've got an entrepreneur mindset – You respect and admire the hustle! Our customers are entrepreneurial in nature and you've got an entrepreneurial mindset that wants to help every business succeed as if it were your own.
  

Nice to have's, but not required

• 2+ years of SaaS experience in a sales role preferably in the Shopify ecosystem.
• Proficiency using cloud-based CRM software like Pipedrive (what we use), Hubspot, Close, Salesforce, Intercom, etc.
• Have an entrepreneurial, self-motivating attitude with energy and resourcefulness to GSD.
• Be empathetic and enthusiastic about solving problems and helping others.

Benefits

• Competitive base comp and commission structure
  
• Work-life balance. We’re a results-based org. No 60-hour work weeks here.
• Fully-remote.
  
• Regardless of the type of contract (employee or consultant), there is a guaranteed minimum of 18 days off per year
  
• Opportunities to earn bonuses based on performance by achieving quarterly and annual targets, as well as chances to collaborate closely with our dynamic account management and new business teams.
  
• Access to unlimited, fully-funded training and development programs to help you stay ahead of the curve.
  
• Freedom to work where you're the happiest and be a part of a team that cares about your success and well-being.
• We provide the work tools for employees, including a MacBook, and headphones that can be customized to meet your specific requirements. 
  

Things we avoid

• Micro-managing
• Egos
• Drama